Service-Ningbo Xinzhou Welding Equipment Co., Ltd.

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1. Warranty

Our Product Warranty

At Xinzhou, we provide a 1-2 year warranty for our IBC production lines, with the specific duration depending on the equipment and contract terms. During the warranty period, we are responsible for repairing any faults caused by material defects or manufacturing issues.

Warranty Coverage

Electrical System: Includes motors, controllers, and cables.
Mechanical System: Includes welding machines, frames, conveyors, etc.
Pneumatic/Hydraulic System: Includes pumps, cylinders, and valves.
Spare Parts: Certain key components are also covered for replacement during the warranty period.

We ensure that any issues arising within the warranty period are promptly repaired or replaced, minimizing downtime for your operations.

2. After-Sales Service

Installation and Commissioning

Once you purchase an IBC production line, our technical team will travel to your factory for on-site installation and commissioning, ensuring the equipment is properly set up and ready for use. After installation, we will conduct comprehensive testing to ensure the production line operates smoothly.

Training Services

We offer operator training to ensure your team can operate the equipment proficiently, perform routine maintenance, and address common issues. We also provide maintenance training to equip your team with basic repair and upkeep knowledge to extend the lifespan of the equipment.

Technical Support

If you encounter any issues with the equipment during operation, you can contact our remote technical support team at any time. We will provide quick solutions to resolve the problem. If needed, we can also arrange on-site technical support to ensure the production line is back up and running as soon as possible.

Spare Parts Supply

We ensure that all critical components are readily available. In case of any equipment failure, we offer fast delivery of spare parts to ensure that your production line isn’t delayed for too long.

Regular Maintenance

We offer regular maintenance services to keep your production line operating at peak efficiency. Regular inspections, maintenance, and necessary calibration will help extend the lifespan of your equipment and reduce the frequency of breakdowns.

Upgrades and Customization

As technology advances, we also offer equipment upgrades and customization services. If your production requirements change, we can provide tailored upgrade solutions to ensure the equipment continues to meet your needs.

3. Customer Support

Customer Service Team

Our customer service team is always ready to assist you with any questions or after-sales needs. Whether it’s operational issues, technical failures, or other support requirements, we will provide timely assistance to help you resolve any issues.

Documentation and Manuals

We provide each piece of equipment with a comprehensive user manual and maintenance guide, helping you understand the operational processes and routine maintenance tasks. If any faults occur, you can easily troubleshoot and resolve them by referring to the manual.

4. After-Sales Service Package

Comprehensive After-Sales Service Package

To ensure your equipment continues to run smoothly, we offer a comprehensive after-sales service package. This package includes regular maintenance, technical support, spare parts supply, and more to keep your production line in optimal condition throughout its lifecycle.

Conclusion

At Xinzhou, we provide not only high-quality IBC production lines but also comprehensive warranty and after-sales services to ensure your equipment remains efficient and stable throughout its use. If you encounter any issues, our technical team is always available to support you, helping you get back to production quickly and reducing downtime.

If you have any questions, feel free to contact us. We are dedicated to providing you with professional and timely support!

Send A Message

If you are interested in our products and want to know more details,please leave a message here,we will reply you as soon as we can.

Contact Us

xinzhou@weldercn.com
＋86-18067231686
No. 610, Qiaoqian East Road, Yushantou Industrial Zone, Dongqiao Town, Haishu District, Ningbo

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